NetIQ AppManager performance counters not available on 64-bit systems (NETIQKB73043)

  • 7773043
  • 16-Jun-2011
  • 18-Jan-2019

Environment

NetIQ AppManager 7.0.x
NetIQ AppManager 8.x
NetIQ AppManager 9.x


Situation

NetIQ AppManager performance counters not available on 64-bit systems
When looking at performance monitor on a 64-bit machine, NetIQms, NetIQmc and/or NetIQccm are missing.

Resolution

To register NetIQ AppManager counters follow these instructions:

Verify that either the "mccnt.dll" file is present in the Windows\System32 (for 32-bit operating systems) or Windows\SysWOW64 (for 64-bit operating systems)folder or "Library" registry exists under "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NetIQmc\Performance" and it should point to the mccnt.dll location in order to be able to load the 32 bit Perf Counter.

Open a Command Prompt and change directory to the Windows\System32 (for 32-bit operating systems) or Windows\SysWOW64 (for 64-bit operating systems) folder.

  1. Type the following command and press Enter:

    regedt32.exe /S "installation_drive_and_folder\AppManager\bin\mccnt.reg"

    For example
    :
    regedt32.exe /S "C:\Program Files (x86)\NetIQ\AppManager\bin\mccnt.reg"
  2. Type the following command and press Enter:

    lodctr.exe ?installation_drive_and_folder\AppManager\bin\mccnt.ini?

    For example:
    lodctr.exe ?C:\Program Files (x86)\NetIQ\AppManager\bin\mccnt.ini?
  3. Restart the machine.


To open the 32-bit performance monitor:

1. Run %windir%\SysWOW64\perfmon.exe from the run prompt.

Cause

There are two probable causes:

1. Performance counters are not properly registered.

2. The performance monitor being used only displays 64-bit counters.

Additional Information

Formerly known as NETIQKB73043