NetIQ AppManager performance counters not available on 64-bit systems (NETIQKB73043)

NetIQ AppManager performance counters not available on 64-bit systems
When looking at performance monitor on a 64-bit machine, NetIQms, NetIQmc and/or NetIQccm are missing.

To register NetIQ AppManager counters follow these instructions:

Verify that either the "mccnt.dll" file is present in the Windows\System32 (for 32-bit operating systems) or Windows\SysWOW64 (for 64-bit operating systems)folder or "Library" registry exists under "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NetIQmc\Performance" and it should point to the mccnt.dll location in order to be able to load the 32 bit Perf Counter.

Open a Command Prompt with Run as Administrator and change directory to the Windows\System32 (for 32-bit operating systems) or Windows\SysWOW64 (for 64-bit operating systems) folder.

1. Type the following command and press Enter:
   
   regedt32.exe /S "installation_drive_and_folder\AppManager\bin\mccnt.reg"
   
   For example:
   regedt32.exe /S "C:\Program Files (x86)\NetIQ\AppManager\bin\mccnt.reg"
   
   
2. Type the following command and press Enter:
   
   lodctr.exe ?installation_drive_and_folder\AppManager\bin\mccnt.ini?
   
   For example:
   lodctr.exe ?C:\Program Files (x86)\NetIQ\AppManager\bin\mccnt.ini?
   
3. Restart the machine.

To open the 32-bit performance monitor:

1. Run %windir%\SysWOW64\perfmon.exe from the run prompt.

There are two probable causes:

1. Performance counters are not properly registered.

2. The performance monitor being used only displays 64-bit counters.

Formerly known as NETIQKB73043