AppManager module installation fails with Internal Error 2103.26 (NETIQKB72980)

  • 7772980
  • 20-May-2011
  • 01-Mar-2012


NetIQ AppManager 7.0.x
Microsoft Windows 2008


Module Installation Fails with a windows installer error
Error: Internal Error 2103.26
The module failure will also fail from a silent install and a command line install.
Verbose MSI logging will show the following:
MSI (s) (78:38) [16:19:37:201]: Note: 1: 1402 2: HKEY_USERS\S-1-5-21-3953319327-140543192-4052090854-3600\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders 3: 2
MSI (s) (78:38) [16:19:37:201]: Note: 1: 1402 2: HKEY_USERS\S-1-5-21-3953319327-140543192-4052090854-3600\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders 3: 2
MSI (s) (78:38) [16:19:37:201]: Found shell folder by spelunking through the registry.
MSI (s) (78:38) [16:19:37:201]: Note: 1: 2103 2: 26
DEBUG: Error 2103: Could not resolve path for shell folder 26.
Internal Error 2103. 26
MSI (s) (78:38) [16:19:42:739]: Product: AppManager for SQL Server -- Internal Error 2103. 26

Action ended 16:19:42: InstallFinalize. Return value 3.


1 Copy the MSI to the c:\temp folder, if this folder does not exist then please create this.
2 Open an Administrator Command Line
3 Envoke msiexec using the following command, replace amxxxx.msi with the MSI in question: msiexec /i amxxxx.msi ALLUSERS=1 /l*v c:\temp\nqmoduleinstall.log
4 Verify the module has been installed by running the appropriate discovery against the agent.

If the module did not install properly please send the nqmoduleinstall.log file generated in the c:\temp\ to NetIQ Technical Support

Refer to the following MSDN article for more information on the ALLUSERS insatller property.


This is due to the windows installer being underable to find folder type 26, which is the Application Data folder.


 The path to the Application Data folder on the user's system. On Windows this is the path from the per-user profile. Typically, this is something like "C:\Documents and Settings\YourName\Application Data."

Additional Information

Formerly known as NETIQKB72980