Can only export one file and exporting tasks causes runtime error (NETIQKB72960)

  • 7772960
  • 10-May-2011
  • 26-May-2011

Environment

Netiq Secure Configuration Manager 5.8.2

Situation

You can only export one report and then you have to close the console and log back in to export the next one. Each time you try to export a report it spawns a new Excel process without ending the previous one.

Exporting a task fails with Runtime Error.

Resolution

Download and apply Hotfix 72960 which is available on our website

Cause

Excel does not close out its process and starts a new one each time you try to export.

A Microsoft ADO connection string is obscured on Vista and newer operating systems so exporting tasks did not work on Windows 2008 machines.

Additional Information

Formerly known as NETIQKB72960

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