Unable to perform a direct upgrade from DRA 8.1 SP2 to DRA 8.6 (NETIQKB72766)

  • Document ID:7772766
  • Creation Date:18-Jan-2011
  • Modified Date:18-Jan-2011
    • Micro Focus Products:
      Directory and Resource Administrator

Environment

Directory & Resource Administrator 8.1 SP2
Directory & Resource Administrator 8.6

Situation

Unable to perform a direct upgrade from DRA 8.1 SP2 to DRA 8.6

Unable to upgrade to DRA 8.6 after an uninstall of DRA 8.1, DRA 8.1 SP1 or DRA 8.1 SP2

Exchange 2007 tasks fail after the license is updated

Unable to perform any Exchange 2007 related tasks after installing a new license.

Resolution

To resolve this issue, first delete the following registry keys if present:

  • HKEY_CLASSES_ROOT\CLSID\{557FEBD1-5E6E-361F-AD77-35240A52C166}
  • HKEY_CLASSES_ROOT\CLSID\{CAE4D813-F297-4EDF-B182-5BE71D2251CA}
  • HKEY_CLASSES_ROOT\NetIQ.DRA.Server.X2K7Module.X2k7Helper
  • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{557FEBD1-5E6E-361F-AD77-35240A52C166}
  • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CAE4D813-F297-4EDF-B182-5BE71D2251CA}
  • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\NetIQ.DRA.Server.X2K7Module.X2k7Helper

Once the registry keys are deleted, perform the following steps:

  1. Stop the NetIQ Administration service
  2. Unregister NetIQ.DRA.Server.X2K7Module.dll (located by default in ...\Program Files\NetIQ\DRA)
  3. Register NetIQ.DRA.Server.X2K7Module.dll (located by default in ...\Program Files\NetIQ\DRA)
  4. Start the NetIQ Administration service

If after performing the above steps, the problem persists, perform the following steps:

  1. Stop the NetIQ Administration service
  2. Unregister NetIQ.DRA.Server.X2K7Module.dll (located by default in ...\Program Files\NetIQ\DRA)
  3. Remove the above mentioned registry keys once more if present
  4. Register NetIQ.DRA.Server.X2K7Module.dll (located by default in ...\Program Files\NetIQ\DRA)
  5. Start the NetIQ Administration service

Cause

Registry files necessary for the successful installation of DRA 8.6 were not deleted upon the upgrade from DRA 8.1 or after the uninstall of DRA 8.1.

Additional Information

Formerly known as NETIQKB72766

To unregister the .dll, use this syntax:

  • C:\Windows\Microsoft.NET\Framework64\v2.0.50727>RegAsm.exe /u "c:\Program Files (x86)\NetIQ\DRA\x64\NetIQ.DRA.Server.X2K7Module.dll"

To register the .dll, use this syntax:

  • C:\Windows\Microsoft.NET\Framework64\v2.0.50727>RegAsm.exe "c:\Program Files (x86)\NetIQ\DRA\x64\NetIQ.DRA.Server.X2K7Module.dll"