The NetIQ Mail Provider does not consistently generate events (NETIQKB72643)

  • 7772643
  • 27-Oct-2010
  • 02-Sep-2011


NetIQ Aegis 2.1
NetIQ Aegis Generic Mail Adapter (IQMail)


The NetIQ Mail Provider does not consistently generate events when email messages arrive in monitored mailboxes.
If you previously applied Hotfix 72507, the Extract and Save Email Attachment activity fails to save the specified attachment.


These issues are addressed in Hotfix 72643 for the Aegis IQMail adapter.

Installing This Hotfix

Complete the following steps to install this hotfix.

  1. Log on to the Aegis Server computer with a local administrator account.
  2. Run the Aegis21_Hotfix72643.exe file.
  3. Follow the instructions in the wizard until you have finished installing the hotfix.

    The hotfix installation program automatically restarts the following Aegis services:
  • NetIQ Aegis Namespace Provider
  • NetIQ Aegis Engine
  • NetIQ Aegis Activity Broker

Modified Files

This hotfix modifies the following files in the C:\Program Files\NetIQ\Aegis\IQConnect\bin folder on the Aegis Server computer:

  • IQMail.dll (Build Number
  • IQMail.pdb

    This hotfix adds the following files to the C:\Program Files\NetIQ\Aegis\IQConnect\Hotfixes\Aegis21_Hotfix72643 folder on the Aegis Server computer:
  • Aegis21_Hotfix72643.log
  • Aegis21_Readme72643.htm
  • Install.log


Multiple known issues with the IQMail component.


These issues have been corrected in NetIQ Aegis 2.2 and higher.


Additional Information

Formerly known as NETIQKB72643

Addressed issue:

·         This fix the following PR originally for ENG293802: Aegis Email Trigger Not Consistently Firing

·         Also it fixes the following PR ENG298500: Attachments fail to save after applying Hotfix 72507