Issues with Windows update KB968930 and GPA (NETIQKB72592)

  • 7772592
  • 23-Sep-2010
  • 03-Nov-2011

Environment

Group Policy Administrator 6.x

Situation

Issues with Windows update KB 968930 and GPA

PowerShell 2.0 or other .msu package won't install. Setup Eventlog messages indicate; The Windows update "Update for Windows (KB 968930)" could not be installed because of an error: 2147942417 "The system cannot move the file to a different disk drive." (Command line: ""C:\Windows\system32\wusa.exe" "C:\Temp\Windows6.0-KB 968930-x64.msu" ") Also the C:\Windows\WindowsUpdate.log indicates error 0x80070011 for the package being installed. Root cause:

Resolution

The junction point is required for using the Offline ADMX feature in GPA. In order to manage/generate settings report for the Offline GPO with ADMX settings, the junction point is used in GPA. 
steps to work Around this issue:

1.) Rename "C:\Windows\PolicyDefinitions" (junction)  From: PolicyDefinitions  To:  _PolicyDefinitions
2.) Install PowerShell 2.0 or other .msu package.  Look for success at end of install.
3.) Reboot server
4.) Verify install for PowerShell by starting PowerShell and typing get-host  this will return the version of PowerShell.
5.) Delete the "C:\Windows\PolicyDefinitions" folder created auto-magically during reboot.
6.) Rename C:\Windows\_PolicyDefinitions (junction)  From: _PolicyDefinitions  To:  PolicyDefinitions

Cause

GPA makes a junction point to the following location: PolicyDefinitions [D:\apps\NetIQ\Group Policy Administrator\Local GPOs\GPAPolicyDefinitions] The way to see this in the GUI is to browse to C:\Windows and look for PolicyDefinitions. If it has a shortcut icon with the little curved arrow in the lower left corner then this is indicative of the issue. Also if there is a folder called PolicyDefinitions_old and NetIQ is installed on the server this confirms the issue. At a command line this can be seen by performing a dir in C:\Windows for PolicyDefinitions*

Additional Information

Formerly known as NETIQKB72592

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