SSH activity does not handle prompts with formatted characters. (NETIQKB72399)

  • 7772399
  • 14-Jun-2010
  • 02-Sep-2011

Environment

NetIQ Aegis 2.1

Situation

SSH activity does not handle prompts with formatted characters.
If you configure the Secure Shell (SSH) and Telnet activities to wait for shell prompts before sending commands to the remote server computer, and the shell on the remote computer uses ANSI escape sequences around logon, password, or command prompts, the activities cannot match the received characters to the prompts, which causes the activities to fail

Resolution

To correct this issue, please apply Hotfix 72399, which is located here .

Why Install This Hotfix?

Secure Shell (SSH) and Telnet activities can fail.  Before you apply this hotfix, if you configure the Secure Shell (SSH) and Telnet activities to wait for shell prompts before sending commands to the remote server computer, and the shell on the remote computer uses ANSI escape sequences around logon, password, or command prompts, the activities cannot match the received characters to the prompts, which causes the activities to fail. After you apply this hotfix, the activities will remove the escape sequences from the incoming data and log on correctly. (ENG290683)


Installing This Hotfix

To install this hotfix:

  1. Log on to the Aegis Server computer with a local administrator account.
  2. Run the Aegis21_Hotfix72399.exe file.
  3. Follow the instructions in the wizard until you have finished installing the hotfix.

The hotfix installation program automatically restarts the following Aegis services:

  • NetIQ Aegis Namespace Provider
  • NetIQ Aegis Engine
  • NetIQ Aegis Activity Broker


Modified Files

This hotfix modifies the following files in the C:\Program Files\NetIQ\Aegis\IQConnect folder on the Aegis Server computer:

  • \bin\NetIQCommunication_1_3.dll (Build Number 2.1.1.128)
  • \bin\NetIQCommunication_1_3.pdb
  • \pgapps\NetIQCommunication_1_3\bin\NetIQCommunication_1_3.dll (Build Number 2.1.1.128)

This hotfix adds the following files to the C:\Program Files\NetIQ\Aegis\IQConnect\Hotfixes\Aegis21_Hotfix72399 folder on the Aegis Server computer:

  • Aegis21_Hotfix72399.log
  • Aegis21_Readme72399.htm
  • Install.log

Cause

This issue was caused by a limitation in the SSH and Telnet Activities.

Additional Information

Formerly known as NETIQKB72399

 


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