Service pack will not install on reporting server (NETIQKB72398)

  • 7772398
  • 14-Jun-2010
  • 10-Feb-2011


Security Manager 6.0

SQL Reporting server

Service pack

64 bit


Error: The Security Manger 6.0 service pack 4 installer cannot upgrade the Reporting Servers default batch size.


Create a bogus registry path so the service pack can see the reporting component installation.    Also create 2 string values under the bogus "reporting" key.  The string values are DatabaseServer and VersionNumber.  The bogus path is:

HKEY_LOCAL_MACHINE\software\netiq\security manager\configurations\default\mcsapplications\operations manager\Reporting\. 

To create the bogus path:

1. go to start\run\regedit

2. go to HKEY_LOCAL_MACHINE\software (navigate even further if additional keys in the path already exist)

3. right click, select new key and give it the appropriate name.  Continue until the bogus path is complete.

4. On the "reporting key" right click and select new string value and create the string values DatabaseServer and VersionNumber. 

To get the data for the string values look under this path:

HKEY_LOCAL_MACHINE\software\Wow6432node\netiq\security manager\configurations\default\mcsapplications\operations manager\Reporting\. 





The service pack patch utility is reading the wrong registry hive.

The service pack is not recognizing the 64 bit path.

Additional Information

Formerly known as NETIQKB72398

Using Registry Editor incorrectly can cause serious, system-wide problems that may require you to re-install Windows to correct them.  Use this tool at your own risk. Before you edit the registry, you should make a backup (i.e.backup the current settings).