Agent installation Pre-Req check fails with Microsoft Jet 4.0 driver error. (NETIQKB72295)

  • Document ID:7772295
  • Creation Date:11-May-2010
  • Modified Date:12-May-2010
    • Micro Focus Products:
      AppManager

Environment

AppManager Agent 6.x
AppManager Agent 7.x
Microsoft Jet 4.0 OLE DB Provider

Situation

Agent installation Pre-Req check fails with Microsoft Jet 4.0 driver error.
AppManager Agent installation fails with error referencing Jet 4.0 Drivers.

Resolution

Verify that the necessary provider and their pertinent DLL's are present and registered.

In order to re-register the providers pertinent DLL's please follow the below steps:

NOTE: This resolution uses a SQL Server OLE Provider DLL (Sqloledb.dll) as an example. Because the unregistered DLL may vary based on the OLE DB Provider that you are using, modify step 2 accordingly.

To resolve this problem, reregister the faulty DLL as follows:

  1. At a command prompt, change to the C:\Program Files\Common Files\System\Ole DB folder.
  2. At a command prompt, type the following command:

    regsvr32 sqloledb.dll
  3. You should receive confirmation that the DLL is registered successfully.

NOTE: If you continue to receive this error message after verifying the provider DLL's are registered, please verify the security permissions to each DLL for the account being used to perform the installation of the AppManager Agent.

Cause

This error occurs because a dynamic-link library (DLL) that is required by the Microsoft Data Access Components are either not registered, not present, or permissions assigned to the .dll are not correct/sufficient.

Additional Information

Formerly known as NETIQKB72295

The following list names the providers and their pertinent DLLs:

Microsoft Jet 4.0 OLE DB Provider
Provider=Microsoft.Jet.OLEDB.4.0
C:\WINNT\System32\Msjetoledb40.dll
C:\WINNT\System32\Msjet40.dll
C:\WINNT\System32\Mswstr10.dll
C:\WINNT\System32\Msjter40.dll
C:\WINNT\System32\Msjint40.dll

Microsoft OLE DB Provider for ODBC Drivers
Provider=MSDASQL.1
C:\Program Files\Common Files\System\OLE DB\Msdasql.dll
C:\Program Files\Common Files\System\OLE DB\Msdatl2.dll
C:\Program Files\Common Files\System\OLE DB\Msdasqlr.dll
C:\Program Files\Common Files\System\Msadc\Msadce.dll
C:\Program Files\Common Files\system\Msadc\Msadcer.dll
C:\WINNT\System32\Odbc32.dll
C:\WINNT\System32\Comdlg32.dll
C:\WINNT\System32\Odbcint.dll