Environment
Situation
Resolution
Known Issues
NetIQ Corporation strives to ensure our products provide quality solutions for your enterprise software needs. The following issues are currently being researched. If you need further assistance with any issue, please contact Technical Support.
Audit Log Not Displaying Double-Byte Languages Properly
A known issue existed in VigilEnt Policy Center 5.5 where the audit log did not display special characters and double-byte languages properly. VigilEnt Policy Center 5.6 includes a conversion utility that provides special support features for these languages. This utility creates a backup of the audit log and then converts the existing audit log text from unicode to UTF 8. The utility affects only the current vpc-audit.log and vpcDebug.log files and does not apply to the daily backups. For more information about running the converter utility, see NETIQKB72158. (ENG284358, ENG283215)
Note: To resolve the double-byte language issue, immediately after you upgrade to VigilEnt Policy Center 5.6, you must run the converter utility on the same day. If you do not run the utility on the day of the upgrade, data for that day will display special characters incorrectly. The utility takes a day to start working properly after you upgrade, but you can run a command to collect data correctly for that one missing day. If you are not using double-byte languages in your VigilEnt Policy Center environment or if you are installing VigilEnt Policy Center for the first time, you do not need to run this utility.
Sorting of Documents on User Site
A known issue exists where selecting the Published Date option for sorting of documents on the User Site does not result in consistent sorting of documents on the User Site. Policies are sorted based on the Published Date field, but quizzes are sorted based on the Last Modified Date.
Enabling Sync Logging Before Synchronizing Does Not Update Sync Log
If you upgrade to VigilEnt Policy Center 5.5 Service Pack 2 from Service Pack 1 and synchronize the repository, and then enable sync logging and synchronize the repository again, VigilEnt Policy Center does not register the updated information in the sync log. The sync itself is unaffected. To register the newly synchronized information in the log, restart the VigilEnt Policy Center service.
Searching for Text in Tables
When searching for text in VigilEnt Policy Center, if the text for which you are searching is in a table, the search does not find the specified text. (DOC246741)
Tutorial References to User Site Linking Outdated
User Site linking has been modified for this release. The references to User Site linking in the tutorials describe how the functionality worked in a previous release. (DOC239758)
Using Anonymous Bind
If you want to use Anonymous Bind to attach to your repository, you must configure your LDAP server to allow anonymous queries. In addition, your user and group objects must have anonymous permission. (DOC220007)
Uploading Images When Using Netscape 7.1
When using Netscape 7.1, you cannot upload an image when editing an HTML policy document. (ENG218943)
Displaying Improper Results
Displaying Improper Results When Processing for an Extended Period of Time
The message "Processing, please wait" may not appear when VigilEnt Policy Center performs some processes for more than three seconds per page. You may receive inaccurate results when you continue to use VigilEnt Policy Center before completing the process. If these results occur, perform the activity again, this time waiting for a longer period of time before continuing to use VigilEnt Policy Center. (ENG218357)
Displaying Improper Results in Access Control Logs
The Cancel button in the By User tab on the ACL page actually saves your changes. If the By User tab retains any unwanted changes, manually update the information, click Save, and then verify that VigilEnt Policy Center displays the appropriate information. (DOC217220)
Displaying Additional Access with Add Incident Report Permission
Users who have the Add Incident Report permission also have the ability to view, change, and delete incident reports. (DOC219541)
Displaying Improper Results When Using HTML Documents Imported from Microsoft Word
Vector Markup Language (VML) is not supported in the HTML editor. HTML documents imported from Microsoft Word must be saved as "Web Page, Filtered (*.htm, *.html)" prior to importing them into VigilEnt Policy Center. (DOC210600)
Displaying Error Messages in Folders
VigilEnt Policy Center displays an error message when you close a root folder. You can work around this issue by leaving the root folder open when managing your folders. (ENG209447)
Displaying Improper Results for Exported Incident Reports
When exporting incident reports, VigilEnt Policy Center deletes commas (,), double quotes ("), and semi-colons (;). You can work around this issue by creating incident reports that do not include these characters. (ENG194487)
Displaying Improper Results on the User Site Document Sort Option
The Publish Date document sort option sorts according to the published date only for published documents. Because documents in the Review state do not have publish dates, VigilEnt Policy Center sorts these documents based on the date of the last update. A quiz does not have a publish date and therefore VigilEnt Policy Center sorts quizzes based on the last modified date. (DOC218944)
Displaying Improper Results on the User Site Document Search
If you search on the User Site for a document containing a semi-colon (;) in the title, the search feature returns any found documents, but then cannot search for another document. You can work around this error by removing the semi-colon in the search phrase. (DOC219894)
Additions to Documentation
Viewing Documentation Files
When viewing the documentation files in the installation kit, you may observe the following issues:
- The installation kit provides some documentation in PDF files. To view these documentation files, you need Adobe Acrobat or Adobe Reader installed. You can download Adobe Reader from the Adobe Web site.
- When you view the documentation files through the setup program, the snap-in for Internet Explorer may display some hidden text, such as index entry tagging, in the files. To hide this hidden text:
- On the Tools menu, click Options.
- Clear the All and Hidden Text check boxes, and then click OK.
Repository Cleanup
After you delete a repository, you must restart the VigilEnt Policy Center service before the deletion takes effect. Hotfix 71569 added a dialog box and an in-page message stating this requirement to avoid wrong data being saved in the database about compliance information. However, the User Guide does not provide any information about this requirement. (DOC272152)