Web console fails to open, ActiveX component can't create object (NETIQKB72272)

  • 7772272
  • 30-Apr-2010
  • 07-May-2010


SM 6.0 SP4

SM 6.5

Windows 2003 64bit


When trying to launch the Web console on the Central Computer or from a remote workstation the console fails. The error is: Microsoft VBScript runtime error '800a01ad' ActiveX component can't create object /initialize.asp, line 10


Microsoft has a VBS script that will toggle the use of 32 bit Application Pools under Windows 2003 64bit. Run the following command on the Central Computer hosting the Web Console: cscript %SystemDrive%\inetpub\AdminScripts\adsutil.vbs set w3svc/AppPools/Enable32bitAppOnWin64 1

If after running the script you receive a service unavailable error when launching the Web console, you will need to re-configure ASP.NET.  You will need to know the version of ASP.NET installed (see MSDN Article: http://msdn.microsoft.com/en-us/library/k6h9cz8h.aspx for details).  The re-configuration of ASP.NET can be done with the following command: C:\WINDOWS\microsoft.net\Framework\v2.0.50727>aspnet_regiis /i


Windows 2003 X64 can have 32 bit Application pools in IIS disabled. Our application pool runs in 32 bit mode.

Additional Information

Formerly known as NETIQKB72272