CC cache manager: Error 1001, Cache manager not responding (NETIQKB72263)

  • 7772263
  • 28-Apr-2010
  • 03-Jun-2011

Environment

NetIQ AppManager 7.0.x
NetIQ AppManager Control Center 7.0.4

Situation

CC cache manager: Error 1001, Cache manager not responding

Cache log error:

[SQL COMMAND: exec dbo.SyncManagementGroup 'SGPAPP03.QDB' ] The Microsoft Distributed Transaction Coordinator (MS DTC) has cancelled the distributed transaction.
Microsoft Distributed Transaction Coordinator (MS DTC) has stopped this transaction.
CC_verifyMG(@caller:CC_RemoveAMemberFromMG): some (VSGID,Type) from CC_ViewCCSG_Modtime does not exist in CC_MGMember. (SQL severity 18).

View cannot be seen anymore both on Control Center and AppManager Operator Console.

Resolution

The view references must be deleted from all the related depending tables.

Here is a list of the affected QDB tables:

ViewServerObject, Views, Query, ViewHierarchy, Object, CC_Viewccsg_ModTime,

 

 

Cause

A view has been partially deleted and does not exists in CC_MGMember table but there are references to it in the rest of the table structure (dependencies).

Additional Information

Formerly known as NETIQKB72263

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