After upgrading to WinOS version 7.5.159.0 , Discovery_NT gets error "MO is not installed" (NETIQKB72252)

  • 7772252
  • 22-Apr-2010
  • 22-Apr-2010

Environment

NetIQ AppManager 7.0.25
NetIQ WinOS Module 7.5.159.0

Situation

After upgrading to WinOS version 7.5.159.0 , Discovery_NT gets error "MO is not installed"

Windows Application Event Log errors for 'SideBySide' appear after Windows Agent install completes successfully.

Errors appear in the WinOS_Install.log for a WinOS install that "completed successfully".

Resolution

You can download and install the missing VC++ 2005 redistributables from the following link:

http://www.microsoft.com/downloads/details.aspx?familyid=32BC1BEE-A3F9-4C13-9C99-220B62A191EE&displaylang=en

Cause

NetIQ agent is missing the VC++ 2005 redistributables.  As a result, Events similar to the following appear in the Application Event log:

Event Type: Error
Event Source: SideBySide
Event Category: None
Event ID: 59
Date:  2/26/2009
Time:  4:45:05 PM
User:  N/A
Computer: CHI2PFX02
Description:
Generate Activation Context failed for C:\Program Files (x86)\NetIQ\AppManager\bin64\NQPerfProvider4.exe. Reference error message: The manifest file contains one or more syntax errors.

These "SideBySide" errors appear for each com object installed.

The following can be found in the WinOS_Install.log

1235774713 ERROR: Failed to register file: C:\Program Files\NetIQ\AppManager\bin\qdotneta4.dll using command "regsvr32 /s "C:\Program Files\NetIQ\AppManager\bin\qdotneta4.dll""
1235774713 ERROR: Failed to register file: C:\Program Files\NetIQ\AppManager\bin\Qasynca4.dll using command "regsvr32 /s "C:\Program Files\NetIQ\AppManager\bin\Qasynca4.dll""
1235774713 ERROR: Failed to register file: C:\Program Files\NetIQ\AppManager\bin\qsnmpa4.dll using command "regsvr32 /s "C:\Program Files\NetIQ\AppManager\bin\qsnmpa4.dll""
1235774714 ERROR: Command failed: "C:\Program Files\NetIQ\AppManager\bin\NQPerfProvider4.exe" /RegServer

Additional Information

Formerly known as NETIQKB72252

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