NetIQ Analysis Center 2.7 SP1 fails to install with "Analysis Center is not installed" error (NETIQKB72251)

  • 7772251
  • 22-Apr-2010
  • 08-Dec-2010

Environment

NetIQ Analysis Center 2.7 SP1
Microsoft Windows 64 bit

Situation

NetIQ Analysis Center 2.7 SP1 fails to install with "Analysis Center is not installed" error
Customer is unable to install AC 2.7 SP1, receives "AC is not installed" error.

Resolution

This issue happens when only the console is installed on a 64-bit environment. Service Pack 1 reads the following registry key from the 64-bit hive:

HKLM\SOFTWARE\NetIQ\AnalysisCenter\2.0

But when the console is installed on a 64-bit machine, this registry key will be under the Wow6432Node hive.

To overcome this problem, we have to manually create a registry key in the native 64-bit hive:

HKLM\SOFTWARE\NetIQ\AnalysisCenter\2.0

Once this key is created, add a string value "InstallPath" which should be same as it is in the Wow6432Node registry hive.

Once these steps are completed, you should be able to install SP1 for Analysis Center 2.7. 

Cause

The Service Pack 1 installer is searching for a registry key that is missing in the 64-bit hive

Additional Information

Formerly known as NETIQKB72251

If you have any questions about the above steps, or you need further assistance with this issue, please contact NetIQ Technical Support.


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