Install of 32-bit AC Web Service fails when AC Warehouse is on 64-bit (NETIQKB72248)

  • 7772248
  • 21-Apr-2010
  • 08-Dec-2010

Environment

NetIQ Analysis Center 2.7
NetIQ Analysis Center 2.7.5

Situation

Install of 32-bit AC Web Service fails when AC Warehouse is on 64-bit.
Install of AC Web Service fails with error: 'No Valid SQL Server 2005'.

Resolution

Correcting this issue will require adding a pair of temporary Registry Keys to the SQL Server where the error is occurring.

To obtain the steps for correcting this issue, please contact NetIQ Technical Support and reference this KB Article (NETIQKB72248).

Cause

During installation of the ACWebService on a 32-bit machine, if your enter a 64-bit server as the AC Warehouse when prompted, the installation will fail with an error stating that no valid servers exist.
 
This issue is caused by the Web Service 32-bit installer looking for 32-bit registry entries that do not exist on a 64-bit server

Additional Information

Formerly known as NETIQKB72248

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