NetIQ CC Sync Event/Server/Job and NetIQ CC Management Group Job's are failing. (NETIQKB72218)

  • 7772218
  • 15-Apr-2010
  • 15-Apr-2010

Environment

NetIQ AppManager 7.0.4

Situation

The NetIQ CC Sync Event/Server/Job, job is failing when executed as a scheduled job.
The NetIQ CC Management Group job is failing when executed as a scheduled job.

Resolution

To enable the SyncQDBoption within the QDB's Preference table:

  1. Open a new query in SQL Management Studio, and update the SyncQDBoption setting with the following query
    • UPDATE preference SET value = 1 WHERE PreferenceName like 'SyncQDBOption'
  2. Verify that the query has run successfully.

  3. Execute the following command in the query window to delete the old scheduled jobs:

    • EXEC ManageSqlJob

 

Cause

When the SyncQDBoption flag is changed in the preference table in the QDB from a '1' to a '0' the CQS sync process is disabled and is reverted to an older method of synchronizing the CCDB and the QDB.  This process will no longer work in a 7.0.4 environment and the SyncQDBoption must be enabled.

Additional Information

Formerly known as NETIQKB72218

 


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