The audit log in VPC does not display special characters and double-byte languages properly.

A known issue existed in VPC 5.5 where the audit log did not display special characters and double-byte languages properly. VPC 5.6 includes a conversion utility that provides special support features for these languages. This utility creates a backup of the vpc-audit log and then converts the existing audit log text from unicode to UTF 8. If you are using double-byte languages in your VPC environment, you must run the converter utility immediately after you upgrade to VPC 5.6 on the same day. The utility takes a day to start working properly after you upgrade, but you can run a command to collect data correctly for that one missing day. The utility and command do not affect data that was collected prior to upgrading to VPC 5.6.

Steps to perform

1.        Stop the VigilEnt Policy Center service.

2.        Open a command prompt, navigate to the following on the VPC server: <install dir> program files\netiq\vigilent policy center\bin

3.         Run the following command:  callJavaClass.bat com.pentasafe.util.FileConverterToUTF8

4.         Start the VigilEnt Policy Center service.

 

This will create a backup for VPC log files, and it will change the encoding of the VPC log files to UTF-8.

The recommendation is that execution of the tool should be made just after the upgrade to avoid file encoding problems.

Formerly known as NETIQKB72158