'failed getting report from common agent' when running SCM checks against Unix end points. (NETIQKB72132)

  • 7772132
  • 09-Mar-2010
  • 03-Nov-2011

Environment

5.6 agent
7.1 agent

Situation

When running TCL based checks against SCM Unix end points you reiceve the error "failed getting report from common agent" from some Unix Agents.

Resolution

To allow it startup properly run the following commands.

To kill all running/hung copies of the common agent:
for i in `ps -ef|grep VigilEntAgent| grep -v "grep VigilEntAgent"|awk '{print $2}'`; do kill -9 $i;done

And then to start it back up:
Source the config file: . /etc/vsaunix.cfg

The path for starting the agent back up will vary slightly depending on agent version.
For 5.6 security agents use the following command:
$PSHOME/`uname -s | sed 's/64//'`/vsau/bin/startca

For a 7.1 agent the command will be:
$PSHOME/vsau/bin/startca

 

Cause

This error indicates that the uvserv daemon was unable to connect to the common agent, process name is "VigilEntAgent".

This could be caused by the common agent being unable to start up properly.

Additional Information

Formerly known as NETIQKB72132

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