Error creating user with webconsole: [80004005] Unspecified error (NETIQKB72103)

  • 7772103
  • 17-Feb-2010
  • 04-Mar-2010


Directory & Resource Administrator 8.5 SP1


Since applying SP1, Web Console icons missing on some screens and unable to reset user password

Unable to reset user password in Web Console.
Error code 80007005 is returned.


This hotfix resolves an error that occurred when creating a user account with the Web console.(ENG282445)

This hotfix requires NetIQ Directory and Resource Administrator 8.5 Service Pack 1.

To install this hotfix, close all DRA consoles and run the DRA8501_Hotfix72103_setup.exe file on each Administration server computer.

This hotfix modifies NqCryptLibrary.dll (Build Number 77) in the installation folder, by default C:\Program Files\NetIQ\DRA.


Changes to code in the SP1 release were causing the issue and needed to be corrected.

Additional Information

Formerly known as NETIQKB72103