Control Center does not show Software Inventory for a machine due to a Soap error (NETIQKB72097)

  • Document ID:7772097
  • Creation Date:12-Feb-2010
  • Modified Date:16-Dec-2010
    • Micro Focus Products:
      AppManager

Environment

NetIQ AppManager 7.0.x
NetIQ Control Center 7.0.x

Situation

Control Center does not show software inventory for a machine.
Soap Error seen in mctrace.log
Deployment::Config::GetSoftwareDetectionPollInterval: SOAP FAULT: SOAP-ENV:Client "End of file or no input: 'Operation interrupted or timed out'"

Resolution

To resolve the error message, please perform the following steps on the IIS server hosting the Deployment Web Depot:

  1. Launch the IIS Admin tool
  2. Select DeploymentWebService
  3. Right-click and select Properties
  4. Select the ASP.NET tab
  5. Click Edit Configuration
  6. Under Application Settings verify that the ServerName Value does not have parenthesis. If it does, please remove them.
  7. Click OK and close the IIS Admin tool

Cause

The error may occur if ASP.net has been configured with an invalid servername, or been modified to distort the current servername.

Additional Information

Formerly known as NETIQKB72097