Agent fails to start: Event ID 9025 (NETIQKB72092)

  • 7772092
  • 11-Feb-2010
  • 11-Feb-2010


Security Manager 6.0
Security Manager 6.0 SP1
Security Manager 6.0 SP2
Security Manager 6.0 SP3
Security Manager 6.0 SP4

Security Manager 6.5


When attempting to start the NetIQ Security Manager service it fails to start with the error below:
Event ID: 9025 The NetIQ Security Manager service failed to start. Error: Unable to register components: The class is configured to run as a security id different from the caller


This is most likely caused by a race condition that can occur in 6.0 and 6.5.  This issue has been resolved in Security Manager 6.5 Service Pack 1. 



A possible race condition on many x64 machines and faster 32 bit servers can cause two actions during the Security Manager agent startup to interfere with permissions.

Additional Information

Formerly known as NETIQKB72092

Customers that can not immediately upgrade to Security Manager 6.5 SP1 should take the steps below to resolve this issue:

Renaming the "C:\Program Files\NetIQ Security Manager\ONEPOINT\SMConfigureDCOM.exe" file on the agent and restarting the service should resolve this issue as a temporary fix until SM 6.5 SP1 can be installed.