Security Manager web console will not open (NETIQKB72075)

  • Document ID:7772075
  • Creation Date:02-Feb-2010
  • Modified Date:04-Feb-2010
    • Micro Focus Products:
      Security Manager

Environment

Security Manager 6.x
Security Manager Web Console

 

64 bit OS

IIS 6.0

Situation

Whenever you try to open the Security Manager web console, the ?Service Unavailable? error occurs and the web site does not appear.

The following two events occur on the central computer where the web console is installed.

Event ID 2268

Event ID 2274

Resolution

There are 2 possible fixes, depending on your current configuration.

 

Fix 1:  

If ASP.NET 2.0, 64 bit version is the only .NET version installed, use the following process:

  1. Download and apply 2.0 SP2 (NetFX20SP2_x64.exe) on the Central computer. 
  2. Restart IIS
  3. Attempt to open the Security Manager web site

Fix 2:
Download and install asp.net 2.0, 32-bit version using the following steps:

 ASP.NET 2.0, 32-bit version

To run the 32-bit version of ASP.NET 2.0, follow these steps:

  1. Click Start, click Run, type cmd, and then click OK.
  2. Type the following command to enable the 32-bit mode:
    cscript %SYSTEMDRIVE%\inetpub\adminscripts\adsutil.vbs SET W3SVC/AppPools/Enable32bitAppOnWin64 1
  3. Type the following command to install the version of ASP.NET 2.0 (32-bit) and to install the script maps at the IIS root and under:
    %SYSTEMROOT%\Microsoft.NET\Framework\v2.0.50727\aspnet_regiis.exe -i
  4. Make sure that the status of ASP.NET version 2.0.50727 (32-bit) is set to Allowed in the Web service extension list in Internet Information Services Manager.
  5. Verify your Security Manager Web Console now functions normally.

 

Cause

When you install both the 32 bit and 64 bit versions of ASP.NET, you may receive error messages if you do not perform steps to enable each ASP.NET environment to run in Microsoft Internet Information Services (IIS) 6.0.

 

OR

 

Could not load all ISAPI filters for site/service. Therefore startup aborted.  ISAPI Filter 'C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_filter.dll' could not be loaded due to a configuration problem. The current configuration only supports loading images built for a AMD64 processor architecture. The data field contains the error number.

Additional Information

Formerly known as NETIQKB72075

Refer to the following Microsoft article for more information on this subject:  http://support.microsoft.com/kb/894435