Error attempting to start the UserConsole or AdminConsole, error an unhandled exception (NETIQKB72024)

  • 7772024
  • 12-Jan-2010
  • 22-Jan-2010

Environment

Directory & Resource Administrator 8.1 SP2

Situation

When attempting to start the UserConsole or AdminConsole, error an unhandled exception:

The time is:Date \ Time. The computer is XXXX. The user is YYYY\ZZZZ. The command line is "C:\Program Files\NetIQ\DRA\UserConsole.exe". The log file is 'C:\Documents and Settings\ZZZZ\Application Data\NetIQ\DRA\Logs\Console\UserConsole.nq1'. The exception type is System.UnauthorizedAccessException. The exception text is "YYYY\ZZZZ" The stack trace is

at System.Xml.Serialization.Compiler.Compile(Assembly parent, String ns, CompilerParameters parameters, Evidence evidence)
at System.Xml.Serialization.TempAssembly.GenerateAssembly(XmlMapping[] xmlMappings, Type[] types, String defaultNamespace, Evidence evidence, CompilerParameters parameters, Assembly assembly, Hashtable assemblies)
at System.Xml.Serialization.TempAssembly.ctor(XmlMapping[] xmlMappings, Type[] types, String defaultNamespace, String location, Evidence evidence)
at System.Xml.Serialization.XmlSerializer.GenerateTempAssembly(XmlMapping xmlMapping, Type type, String defaultNamespace)
at System.Xml.Serialization.XmlSerializer..ctor(Type type, String defaultNamespace)
at System.Xml.Serialization.XmlSerializer..ctor(Type type)
at NetIQ.DRA.UIExtensions.CustomToolsObject.MakeDeserializer()
at NetIQ.DRA.UIExtensions.CustomToolsObject.DeserializePages(Object data)

Resolution

To resolve this error you will need to add read write and execute to the Windows\TEMP folder for the user or group that is receiving the error.


 

Cause

The user or group attempting to access the console does not have read write permissions to the Windows\TEMP folder

This error also occurs when the XmlSerializer runs under an account or a security environment that is not able to access the temp directory.

 

Additional Information