Report jobs being run on a NetIQ AppManager 7.0.1 Report Agent take a long time to complete (NETIQKB71893)

  • 7771893
  • 23-Oct-2009
  • 16-Dec-2010

Environment

NetIQ AppManager 7.0.x

Situation

Report jobs being run on a NetIQ AppManager 7.0.1 Report Agent take a long time to complete

Agent service on Report Agent system constantly generates the following error within the Windows Application Event Log, while creating reports that include graphs: 'Starting NetIQ Graphics Server. NetIQ Graphics Server started successfully.'

Report generation jobs for small reports may take an hour or more to complete.

Reports take only a minute to complete when run without charts.

Resolution

To correct this issue, copy the following 6 files in the <install path>\NetIQ\AppManager\bin direcotry, and move them to a separate directory where they will not be at risk of being deleted:

- Ltifl12n.dll
- LTDIS12n.dll
- Ltkrn12n.dll
- Ltwvc12n.dll
- LFCMP12n.dll
- Lfpng12n.dll

Once those files are safely copied out, locate the same 6 files in the <install path>\NetIQ\Common\bin directory, and copy those files into the <install path>\NetIQ AppManager\bin directory.

Stop and re-start the NetIQ AppManager Client Resource Monitor service, and then re-run any report where you were previously seeing this issue.  The report should now complete in a timely fashion.

Cause

This is a known issue with the graphics calls being made to OpenGL by the AppManager Report Agent.

Additional Information

Formerly known as NETIQKB71893

If you need further assistance with this issue, please contact NetIQ Technical Support.


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