After security manager 6.5 install the netiq Service will not stay running. (NETIQKB71872)

  • 7771872
  • 08-Oct-2009
  • 21-Oct-2009


Security Manager 6.5
Security Manager 6.5 UNIX Agent


After doing a 6.5 install the Security Manager Service Will not stay Running.

The following error reoccures several times a minute:

Event Type: Error
Event Source: Security Manager
Event Category: None
Event ID: 9015
Date: 7/24/2009
Time: 9:30:07 AM
User: xxxxxx\\netiqsvc
The NetIQ Security Manager service received an unexpected exception.

Thread Id: 0x94c
Thread Name: smgcogroup:ConsResp2380
Exception code: 0x00000000c0000005
Exception description: Access Violation
Exception address: 78144A51
Exception flags: 0x0


Please contact NetIQ Technical Support and refer to this KB article for the resolution of this issue.

Additional Information

Formerly known as NETIQKB71872

Please back up databases before any changes are made.