getting red x's when openeing (NETIQKB71861)

  • 7771861
  • 30-Sep-2009
  • 22-Oct-2009

Environment

Security Manager 5.6

Security Manager 6.X

Situation

Control Center Opens with Red X's

Resolution

 

The property bag for a user is the data in the database that is relevant to that users login. An easy way to address this is to delete the property bag of the affected user. This data can safely be deleted, as it only stores preferences:

 

  1. Close all instances of Control Center for Security Manager
  2. Open SQL Management Studio
  3. Connect to the Database Engine
  4. Click on the New Query button at the top left of SQL Management Studio
  5. Run the following 2 select statements (change the DOMAIN\USER to the domain\user of the affected Control Center user account):
    • use securitymanagercommon
      select pbi.*
      from propertybag pb
      join propertybagitem pbi on (pb.idpropertybag = pbi.idpropertybag)
      where pb.username = 'DOMAIN\USER'
    • use securitymanagercommon
      select pb.*
      from propertybag pb
      where pb.username = 'DOMAIN\USER'
  6. If data is returned, then execute the following 2 delete statements  (change the DOMAIN\USER to the domain\user of the affected Control Center user account):
    • use securitymanagercommon
      DELETE pbi
      FROM propertybag pb
      join propertybagitem pbi on (pb.idpropertybag = pbi.idpropertybag)
      where pb.username = 'DOMAIN\USER'
    • use securitymanagercommon
      DELETE propertybag
      where username = 'DOMAIN\USER'
  7. Reopen Control Center and validate that the change made addressed the issue.

Cause

Sometimes the property bag for the user can become corrupted

Additional Information

Formerly known as NETIQKB71861

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