What is the purpose of HotFix71829? (NETIQKB71829)

  • 7771829
  • 17-Sep-2009
  • 04-Feb-2010


Security Manager 6.5
Security Manager 6.0 SP4



What issues are addressed by HotFix71829?
Agents fail to start after upgrading from 6.0 SP4 to version 6.5


Apply HotFix71829

Resolves an Issue with Upgrading from Security Manager 6.0 SP4 to Version 6.5

Before you apply this hotfix, upgrading from Security Manager 6.0 SP4 to Security Manager 6.5 causes the central computer to not install the most recent version of the libexpat.dll file on all managed Windows agents in your configuration group.

The central computer sends upgrade information to your agents, causing the NetIQ Security Manager service on your agent computers to stop and fail to restart. After you apply this hotfix, Security Manager upgrades the required file and enables the central computer to properly upgrade your managed agents. (ENG276446)

System Requirements

This hotfix requires NetIQ Security Manager 6.5.

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Installing This Hotfix

Complete the following steps to install this hotfix.

NetIQ recommends you upgrade your central computer from Security Manager 6.0 SP4 to version 6.5 and install this hotfix before upgrading any managed agents.

If you have already upgraded your managed agents to version 6.5 prior to installing this hotfix, you must scan your managed agents to allow Agent Manager to install the hotfix on the agent computers.

To install this hotfix on your central computer:

  1. Log on to the central computer using an account that is a member of the local Administrators group.
  2. Run the SM65000_Hotfix71829.exe.
  3. Follow the instructions in the setup program until you have finished installing the hotfix.
  4. Repeat Steps 1 through 3 on each central computer that manages Windows computers with managed agents installed.

To scan all managed Windows agents:

  1. Start the Development Console in the NetIQ Security Manager program group.
  2. In the left pane, expand Security Manager Development Console, and then expand Configuration.
  3. In the left pane, click Central Computers.
  4. On the Action menu, click Scan All Managed Computers.
  5. Click OK.
  6. In the left pane, expand Pending Agents > Installation.
  7. In the right pane, select all agents pending installation.
  8. On the Action menu, click Approve.
  9. Click OK.
  10. In the left pane, click Central Computers.
  11. On the Action menu, click Scan All Managed Computers.
  12. Click OK.
  13. On the Action menu, click Refresh until Security Manager finishes scanning managed computers.
  14. Close the Development Console.


The issue arises due to a version time stamp problem between 6.0 SP4 and 6.5.  When upgrading a managed agent from the central computer, the upgrade will cause the agent to not startup correctly.

Additional Information

Formerly known as NETIQKB71829