Monitored ESX system reports it cannot reach the SM/SCM/AM servers. (NETIQKB71828)

  • Document ID:7771828
  • Creation Date:16-Sep-2009
  • Modified Date:07-Oct-2009
    • Micro Focus Products:
      AppManager

Environment

NetIQ AppManager for UNIX 6.5.0
NetIQ AppManager for UNIX 7.0.1
NetIQ UNIX security agent 5.6
NetIQ UNIX Agent 7.1
VMware ESX Server
Not VMware ESXi server

Situation

Monitored ESX system reports it cannot reach the SM/SCM/AM servers even through the servers are listening.

Resolution

Run the following ESX commands to open the needed UNIX port numbers:

esxcfg-firewall --AllowOutgoing
esxcfg-firewall --openPort 1622,tcp,in,NqLM
esxcfg-firewall --openPort 2620,tcp,in,NqUAM

Cause

ESX blocks all outbound and inbound communication by default.

Additional Information

Formerly known as NETIQKB71828