General_EventLog event: Rerr4133(L312) ReadEvent Failed <OpenEventLog> LastCode 0 (NETIQKB71804)

  • 7771804
  • 06-Sep-2009
  • 03-Feb-2011

Environment

NetIQ AppManager 6.x
NetIQ AppManager 7.0.x

Situation

General_EventLog is generating an event of:
Rerr4133(L312) ReadEvent Failed LastCode 0

Resolution

In order to rectify the problem you can perform the following steps on the agent machine.

Modify the following registry key to delay the MC jobs from starting for a few seconds to prevent this error: 

HKEY_LOCAL_MACHINE\SOFTWARE\NETIQ\AppManager\4.0\netiqmc\config\StartupDelay = "15" (Decimal)

This registry key is defaulted to this value in more recent releases of AppManager.

Cause

This error typically occurs when machines running the AppManager Agents are rebooted. The AppManager Agent service and Eventlog jobs are starting before the Windows Eventlog service has started. 

Additional Information

Formerly known as NETIQKB71804

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