How to install the Windows 2008 agent on Windows 2008 R2? (NETIQKB71738)

Document ID:7771738
Creation Date:21-Aug-2009
Modified Date:03-Jun-2011
- Micro Focus Products:
  AppManager

Environment

NetIQ AppManager 7.0.x
Windows 2008 R2

Situation

How to install the Windows 2008 agent on Windows 2008 R2?
Windows 2008 Agent fails to install on Windows 2008 R2?

Resolution

The latest version of the AM Agent Hotfix allows you to install the AM Agent on Windows 2008 R2. For versions prior to the latest AM Hotfix the following steps can be followed

You will need to pass the parameter SKIPINSTALLATIONCHECK=1 to an msi file or /v"SKIPINSTALLATIONCHECK=1" to an executable file to override the prerequisite checking done and force the agent to install. For example:

msiexec /i "NetIQ AppManager Agent.msi" SKIPINSTALLATIONCHECK=1

Cause

This is caused due the the prerequisite check failing on the version of windows verified via the registry on the client machine.

Additional Information

Formerly known as NETIQKB71738

You must run the install as an Administrator.