Running the NetIQctrl from the Command Prompt results in error stating: 'Failed to CoCreateInstance' (NETIQKB71728)

  • Document ID:7771728
  • Creation Date:20-Aug-2009
  • Modified Date:09-Feb-2011
    • Micro Focus Products:
      AppManager

Environment

NetIQ AppManager 7.0.x
Microsoft Windows 2008 Server

Situation

Running the NetIQctrl from the Command Prompt results in error stating: 'Failed to CoCreateInstance'

Running NetiQCtrl from the Command Prompt on a Windows 2008 Server results in the following error message:

C:\Users\xxx>netiqctrl

Listening for remote procedure calls...

Failed to CoCreateInstance

C:\Users\xxx>

Resolution

In order to resolve this issue please copy the nqctrlcom.dll from another Agent machine to the %SystemRoot%\Program Files\NetIQ\Bin folder and register the DLL by performing the steps below:

  1. Open command prompt and change directory to: %SystemRoot%\Program Files\NetIQ\Bin
  2. Run the following command: RegSvr32 nqctrlcom.dll
  3. Try running NetIQctrl command

Cause

This problem may occur if the nqctrlcom.dll is missing from the %program files\netiq\appmanager\bin directory

Additional Information

Formerly known as NETIQKB71728