An attempt to import cryptographic key failed. Central Computer failed to obtain authentication keys (NETIQKB71719)

  • 7771719
  • 18-Aug-2009
  • 19-Aug-2009


Security Manager 6.x

Security Manager 5.x


Central Computer unable to retrieve authentication keys from the database. Import of cryptographic key failed


In order to address this issue, you will need to remove some extraneous information from the database. Follow these steps to resolve the issue:

  1. Stop the NetIQ Security Manager service on all Central Computers
  2. Open SQL Server Management Studio on your OnePoint database server
  3. Once connected, click the New Query button at the top left of the Management Studio window.
  4. Run the following command
    • use onepoint

      delete from computersecurity where status > 7999

  5. Start the NetIQ Security Manager service on all Central Computers


In some instances there is a problem with some data in the configuration database that Security Manager depends upon. In this instance you are seeing a problem with the type of data available in the computersecurity table in the OnePoint database, which is causing these 2 errors to appear:


An attempt to import cryptographic key failed.    Error details: Bad Version of provider..  Key length: 604 

The central computer failed to obtain its authentication keys from the database.   The central computer cannot communicate with agents until it obtains its keys.    If this problem persists, please contact NetIQ Technical Support. 


Additional Information

Formerly known as NETIQKB71719