NetIQmc and NetIQccm services fail to start with error: 193:0xc1 (NETIQKB71703)

  • 7771703
  • 17-Aug-2009
  • 09-Feb-2011

Environment

NetIQ AppManager 7.0.x

Situation

NetIQmc and NetIQccm services fail to start with error: 193:0xc1

Resolution

Cleaning out or renaming the file "Program" will correct the issue.

Cause

This issue affects ANY NetIQ Program Service that checks the install directory of the binaries before allowing the service to launch.

The install path for NetIQ AppManager services usually start with C:\Program Files\... or D:\Program Files\..., or something similar.  When the service in question cannot find its source files, it will generate the following non-descript error:

193:0xc1

This error has been observed to occur when there is a file called 'Program' at the root of the C: or D: drive, whichever drive the service binaries are installed on.  As a result of the presence of this file, the Service will fail to start and generate the above error message when it cannot find it's own Service files within the expected path.

Additional Information

Formerly known as NETIQKB71703