Unable to access the Analysis Center Console after changing the password of the service account (NETIQKB71683)

  • Document ID:7771683
  • Creation Date:07-Aug-2009
  • Modified Date:08-Dec-2010
    • Micro Focus Products:
      Analysis Center

Environment

NetIQ Analysis Center 2.7
NetIQ Analysis Center 2.7.x

Situation

How do I can configure the Analysis Center IIS Identity if the service account password has changed?

Resolution

In order to resolve this issue you must change the password stored in IIS Manager by performing the following steps on the server running the ACWebService:

  1. Open IIS Manager on the webconsole machine on the Web Server running the ACWebService
  2. Browse to Application Pools | ACAppPool | Properties | 'Identity' tab
  3. Change the Password in the Configurable account section to the new password.

Cause

When the password of the Service Account used by Analysis Center changes you must manually make the changes in IIS.

Additional Information

Formerly known as NETIQKB71683