Why is the entry for the agent missing in Add/remove programs on the agent machine? (NETIQKB71669)

  • Document ID:7771669
  • Creation Date:05-Aug-2009
  • Modified Date:19-Aug-2009
    • Micro Focus Products:
      Security Manager

Environment

Security Manager 6.x

Security Manager 5.x

Situation

Why is the entry for the agent missing in Add/remove programs on the agent machine?
How do I uninstall an Agent?

Resolution

For Manual agents, there is an entry for Add/Remove programs.

For Managed agents (agents deployed from the Agent Administrator) there is not an Add/Remove programs entry for the product on that agent machine.

To uninstall the agent, go into the Agent Administrator. Then go to the Agent Summary View, select the agent, and click on the Uninstall button to the left.

Cause

When looking in Add/Remove programs, there is not an entry for the NetIQ Security Manager Agent machine.

Additional Information

Formerly known as NETIQKB71669