manual agent will not install (NETIQKB71653)

  • 7771653
  • 31-Jul-2009
  • 04-Aug-2009


Security Manager 6.0

Windows 2008


After completing a manual agent install using the manualagent.msi, the security manager service fails to start and then the installation rolls back by removing everything except the Security Manager service.


Use the SM6.00.00_SP3_ManualAgent.msi on windows 2008 OS's.

1. go to

2. download the SM60 SP3.exe

3. Unpack the executable and to find the SM6.00.00_SP3_ManualAgent.msi



The manualagent.msi is not supported on windows 2008.

Additional Information

Formerly known as NETIQKB71653