Error trying to run a change activity detail report, 'Please check the service is running.' (NETIQKB71631)

  • 7771631
  • 21-Jul-2009
  • 06-Jan-2012

Environment

Directory and Resource Administrator 8.5

Situation

Error trying to run a change activity detail report, 'TraceQueryWrapper: Not able to connect to DRA query Service. Please check the service is running.'

DRA service account does not have the rights to read the security model of DRA

Resolution

This issue is resolved in DRA 8.5 SP1 and later.  To resolve this issue, upgrade to the current supported version of DRA.

Cause

Permissions were not being set correctly for the DRA Service Account on the database.

Additional Information

Formerly known as NETIQKB71631