Netiqsync reports 0 jobs on all agents when netiqctrl and the QDB show running jobs (NETIQKB71253)

  • 7771253
  • 09-Sep-2008
  • 02-Feb-2011

Environment

NetIQ AppManager 7.0.1
NetIQSync Utility for AppManager 7.0.1

Situation

Netiqsync reports 0 jobs on all agents when netiqctrl and the QDB show running jobs
When you migrate the AppManager repository from one SQL Server to another SQL Server, the netiqsync utility does not display the synchronization report for the jobs running on the agents correctly.

Resolution

Hotfix 71253 has been released to correct a known issue in the AppManager 7.0.1 build.  To correct this issue you will need to download and install AM7.0.1_Hotfix71253.  This Hotfix can be obtained from the following location:

https://www.netiq.com/f/downloads/download.asp?id=73554565-9B12-438A-B0B2-C3D0222E0117

Who Should Install this Hotfix?

This hotfix is recommended for all users running AppManager version 7.0.1.

Why Install this Hotfix?

This hotfix resolves an issue with the synchronization report of jobs when you migrate the AppManager repository. Before you apply this hotfix, when you migrate the AppManager repository from one SQL Server to another SQL Server, the netiqsync utility does not display the synchronization report for the jobs running on the agents correctly. After you apply this hotfix, when you migrate the AppManager repository, the netiqsync utility displays the correct synchronization report about jobs running on agents. (ENG195063, ENG252726)


Contents of the Download Package

The AM701_Hotfix71253.exe download package contains the following files:

  • netiqsync.exe
  • AM701_ReadMe71253.htm, this readme.

Installing the Hotfix

To install this hotfix:

  1. Run the AM701_Hotfix71253.exe on all AppManager Management Server computers to extract the netiqsync.exe file.
  2. Copy netiqsync.exe to the same folder location where you copied the file originally

Changes to Files

This hotfix modifies the following file on all AppManager Management Server computers:

  • netiqsync.exe (Build Number 7.0.11144.0)

Cause

Known issue in the AppManager 7.0.1 build

Additional Information

Formerly known as NETIQKB71253