Service Pack install fails with error: This patch / install package could not be opened. (NETIQKB71210)

  • 7771210
  • 19-Aug-2008
  • 19-Aug-2008

Situation

Security Manager 6.0 central computer or manual agent installers fail with error:

This ( patch / installation ) package could not be opened. Verify that the ( patch / installation ) package exists and that you can access it, or
contact the application vendor to verify that this is a valid Windows Installer ( patch / installer ) package.

Resolution

Open Regedit

Verify if the following Reg Values are set to 0;
if they are not 0, set them to 0.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\FileSystem

  • Win31FileSystem
  • NtfsDisable8dot3NameCreation

 

Cause

Currently our installer requires 8.3 file system support.  If this support has been disabled by a policy or in the registry, this can cause the installers to fail.

Additional Information

Formerly known as NETIQKB71210

Feedback service temporarily unavailable. For content questions or problems, please contact Support.