The NetIQ AppManager Control Center Command Queue Service fails to start (NETIQKB71031)

  • 7771031
  • 09-Apr-2008
  • 09-Apr-2008

Environment

NetIQ AppManager 7.0.x
NetIQ Control Center 7.0.x

Situation

The NetIQ AppManager Control Center Command Queue Service fails to start


CQS Service fails to start

Resolution

The service account for the NetIQ AppManager Control Center Command Queue Service should be an account that can log into Control Center.

Add the User to Control Center Security:

1. Logon to Control Center using netiq account or an account that has admin rights.
2. Click File and select the Manage Security menu option to add the user.
3. In the Manage Security dialog box, click the Users button.
4. Click Add.
5. In the Add New User dialog box, select the authentication method for the user account that corresponds to your Microsoft SQL Server configuration.

Verify the Command Queue Service is set to run as a domain account.

1. Open services on the system that is hosting the NetIQ AppManager Control Center Command Queue Service. (Start > Run > Services.msc > Click OK)
2. Choose NetIQ Appmanager Control Center Command Queue Service.
3. Right-click the service, and select properties.
4. Go to the Log On tab, and verify that the account has been added in domain\account format (ex. mydomain\netiq)
4. Enter the password and then click on OK.
5. Start the NetIQ Appmanager Control Center Command Queue Service.

Verify that the nqcqs.exe.config file reflects the proper servername.

1. On the NetIQ Appmanager Control Center Command Queue Service host machine, open Windows Explorer.
2. Browse to the install path <install path>\netiq\appmanager\control center\bin (ex. C:\Program Files\Netiq\AppManager\Control Center\bin)
3. Open nqcqs.exe.config file with Notepad or Wordpad.
4. Verify the ServerName value reflects the name of the server where the Control Center Database is installed.

Cause

The 'Run As' or logon account for the Command Queue Service has not been added as a valid account within Control Center's Security component.

Additional Information

Formerly known as NETIQKB71031