ADAM Service will not start using the Network Service account on a Member Server. (NETIQKB70920)

  • 7770920
  • 08-Feb-2008
  • 03-Nov-2011

Environment

NetIQ Directory and Resource Administrator 8.1

NetIQ Directory and Resource Administrator 8.5

NetIQ Directory and Resource Administrator 8.6

Situation

ADAM service fails to start when set to run as the Network Service account.
Event Type: Error
Event Source: ADAM [DRASecureStorage####] General
Event Category: Internal Processing
Event ID: 1003
Date: MM/DD/YYYY
Time: HH:MM:SS AM
User: N/A
Computer:
Description:
Active Directory could not be initialized.

The directory service cannot recover from this error.

User Action
Restore the local directory service from backup media.

Additional Data
Error value:
-1032 JET_errFileAccessDenied, Cannot access file, the file is locked or in use

Resolution

To resolve this issue, grant "List Folder Content" rights to the drive that you have installed NetIQ Directory and Resource Administrator on and restart the ADAM service.

Cause

This is caused if the security setting on the drive that you have installed NetIQ Directory and Resource Administrator 8.1 (Or Higher) does not all at least "List Folder Content" permissions to the Network Service account.

Additional Information

Formerly known as NETIQKB70920

Due to this account not having the required permissions during the installation of DRA.