Unable to install Security Manager due to MSDTC settings on a cloned machine (NETIQKB70881)

  • 7770881
  • 14-Jan-2008
  • 28-Mar-2012


Security Manager 6.0

Security Manager 6.5



I am attempting to install Security Manager and receiving an error that the MS DTC settings are incorrect.


1. Use Add Windows Components, and remove Network DTC.

2. Go to the command line and run: MSDTC -uninstall

3. Go to the registry and delete the MSDTC keys in HKLM/Software/Microsoft/MSDTC, HKLM/System/CurrentControlSet/Services/MSDTC, and HKEY_CLASSES_ROOT\CID (if they're still there).

4. Reboot

5. Go to the command line and run: MSDTC -install

6. Use Add Windows Components, and add Network DTC.

7. Go to the command line and run: net start msdtc


This problem typically occurs if one of the systems were cloned using unsupported cloning tools. MS DTC requires that the systems be cloned using supported cloning tools such as SYSPREP.

Additional Information

Formerly known as NETIQKB70881


Also, Microsoft does NOT support machines that are disk duplicated:

Microsoft Policy Statement

Microsoft does not provide support for computers that have been installed by duplicating fully installed copies of Windows. Microsoft supports computers that were installed by using disk-duplicating software and the System Preparation Tool (Sysprep.exe).