manual agent install hangs (NETIQKB70824)

  • 7770824
  • 10-Dec-2007
  • 30-Mar-2010

Environment

NetIQ Secure Configuration Manager 5.7
VigilEnt Security Agent for Windows 5.7
Vulnerability Manager Agent for Windows 5.7

Situation

When installing a Windows agent manually the install hangs when installing a process for the agent setup. The install does not complete and no service is created.

Resolution

Some executables have been replaced in the SCM 5.7 installation package.  Please  download a fresh copy of the SCM 5.7 installer.

The correct size of the files should be: 

  • setup.exe  8,247 KB
  • vigilentagentsetup.exe  3,922 KB
  • remoteSetup.exe  14,594 KB

 

Cause

This was caused by a code problem in the SCM 5.7 installation package.

Additional Information

Formerly known as NETIQKB70824

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