Failed to Open Graphics Server (NETIQKB70803)

  • Document ID:7770803
  • Creation Date:04-Dec-2007
  • Modified Date:04-Dec-2007
    • Micro Focus Products:
      Security Manager

Environment

NetIQ Security Manager 5x
NetIQ Security Manager 6.0

 

Situation

I receive an error when opening the Monitor Console, "Failed to Open Graphics Server".

Resolution

You can follow a manual process to limit or remove the additional files from the \Windows\Syswow64 directory.  Use the following steps to correct this issue:

  1. Search the hard drive for GSW*.*
  2. Rename all the GSW32.EXE, GSWDLL32.DLL and GSWAG32.DLL files not in the \Windows\Syswow64
  3. Open the Security Manager Monitor Console to verify the correction

Cause

There are multiple copies of these files: GSW32.EXE, GSWDLL32.DLL and GSWAG32.DLL.  There should only be one copy each in the \Windows\Syswow64  directory. 

Additional Information

Formerly known as NETIQKB70803