Unable to connect to QDB through a firewall even though port 1433 is open (NETIQKB70799)

  • 7770799
  • 29-Nov-2007
  • 17-Aug-2010

Environment

NetIQ AppManager 6.x
NetIQ AppManager 7.0.x
NetIQ AppManager Chart Console

Situation

Unable to connect to QDB through a firewall even though port 1433 is open
Unable to connect to Chart console through a firewall

Resolution

Use any combination of the following to resolve:

  • Add an LMHOSTS or a HOST file entry on the machine that hosts the Operator Console inside the firewall
  • Add an entry in WINS for the remote machine that is hosting the Repository
  • Add an entry in DNS for the remote machine that is hosting the Repository

Cause

The AppManager Operator Console requires a NetBios or DNS name of a server that the Repository is hosted on.  Even though port 1433 traffic is allowed across the firewall (as tested with Telnet), if an IP address is specified in the Servername of the repository to connect to, a QDB may never be located.

Additional Information

Formerly known as NETIQKB70799

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