"Faulting Application AMChartCon.exe" error in Event log when trying to launch Chart Console (NETIQKB70761)

  • 7770761
  • 13-Nov-2007
  • 28-Jun-2010

Environment

NetIQ AppManager 7.x
NetIQ AppManager 6.x
NetIQ AppManager Chart Console
NetIQ AppManager Operator Console

 

Situation

Chart Console crashes with a "Faulting Application AMChartCon.exe" error in Event log.

Chart Console hangs and never opens up with only an hour glass from either the Operator Console or the Web Console.

Resolution

To fix the issue:

Configure settings for purging old data out of the Data table

  • Open the Operator Console, select File, Preferences and click on the Repository tab, then on the Data option
  • Configure the settings for Data options and allow the NetIQ Purge Data QDB to execute and move the data points

Cause

The NetIQ Purge Data QDB SQL job has not been configured to purge old archived data.

Additional Information

Formerly known as NETIQKB70761

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