Unable to upgrade Operator Console when running the AppManager upgrade package to 7.0.1 (NETIQKB70753)

  • 7770753
  • 06-Nov-2007
  • 27-Apr-2011

Environment

NetIQ AppManager 7.0.1

Situation

When upgrading to AppManager 7.0.1, Operator Console does not get updated even when the Control Center Console does
Unable to upgrade Operator Console when updating to AppManager 7.0.1

Resolution

If the key is not available, please create the registry key and try running the AppManager 7.0.1 update installer again.  If the Update still does not process, please manually call the AM701_Update_UISetup.msp executable passing the following parameters:

msiexec /p "D:\update\Setup Files\AM701_Update_UISetup.msp" PATCHPACKAGE="UI" SERVICESTOSTOPSTART="netiqmc,netiqccm,netiqms" TERMINATEPROCESS="" SERVICEPACK="1" REINSTALLMODE="omus" REINSTALL="ALL" /L* "C:\Program Files\NetIQ\temp\NetIQ_Debug\AM701_Update_UISetup.msp.log" INSTALLDIR="C:\Program Files\NetIQ\"

Note: If the parameters are not supplied to the Upgrade will not process properly.

Cause

The AppManager 7.0.1 update installer will look for registry key:

HKLM | SOFTWARE | NetIQ | AppManager | ComponentSummary | OperatorConsole

to identify whether the Operator Console was installed or not.  If the AppManager 7.0 Operator Console was installed, this key will be available. 

Additional Information

Formerly known as NETIQKB70753

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