Events are not synchronizing after applying hotfix 70193 (NETIQKB70595)

  • Document ID:7770595
  • Creation Date:15-Aug-2007
  • Modified Date:25-May-2011
    • Micro Focus Products:
      AppManager

Environment

NetIQ AppManager 7.x
NetIQ Control Center 7.x

Situation

Events do not synchronize in Control Center after applying hotfix 70193
Events are visible in AM Operator Console but not in Control Center Console.

Resolution

Remove the following XML files from the C:\Documents and Settings\<username>\Local Settings\Application Data\Netiq\AppManager Control Center directory:

navgroups.xml
toolbar.xml

Cause

The C:\Documents and Settings\<username>\Local Settings\Application Data\Netiq\AppManager Control Center directory contains two XML files that conflict with files of the same name elsewhere on the Control Center system.

Additional Information

Formerly known as NETIQKB70595