Intermittently the Control Center console blanks out except for Status/Tasks pane (NETIQKB70554)

Document ID:7770554
Creation Date:02-Aug-2007
Modified Date:21-Apr-2011
- Micro Focus Products:
  AppManager

Environment

NetIQ AppManager 7.0.x

Situation

Intermittently, the Control Center console blanks out except for Status/Tasks pane

Control Center launches with a blank or greyed out screen

Unable to access Control Center console after launching it

Resolution

Delete the following files in the "C:\Documents and Settings\<username>\Local Settings\Application Data\NetIQ\AppManager Control Center" directory

navgroups.xml
toolbar.xml

Open the Control Center Console and verify the console looks as it should.

Cause

There is a conflict with 2 files in the C:\Documents and Settings\<username>\Local Settings\Application\Data\NetIQ\AppManager Control Center directory

Additional Information

Formerly known as NETIQKB70554