Intermittently the Control Center console blanks out except for Status/Tasks pane (NETIQKB70554)

  • 7770554
  • 02-Aug-2007
  • 21-Apr-2011

Environment

NetIQ AppManager 7.0.x

Situation

Intermittently, the Control Center console blanks out except for Status/Tasks pane

Control Center launches with a blank or greyed out screen

Unable to access Control Center console after launching it

Resolution

Delete the following files in the "C:\Documents and Settings\<username>\Local Settings\Application Data\NetIQ\AppManager Control Center" directory

  • navgroups.xml
  • toolbar.xml

Open the Control Center Console and verify the console looks as it should.

Cause

There is a conflict with 2 files in the C:\Documents and Settings\<username>\Local Settings\Application\Data\NetIQ\AppManager Control Center directory

Additional Information

Formerly known as NETIQKB70554

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