Environment
Security Manager 6.0
Situation
Login failed for user Domainname\username.
Resolution
Check the program files\netiq security manager\netiq security manager core\smservicehost.exe.config file, do a find for the businessservices configuration section. If the databases are indicating a local host instead of the actual database server, then there is a problem.
To fix the issue, do a search for the C:\Documents and Settings\user_name\Local Settings\Temp\NetIQsm-maininstallation-mmddyyyy hhmmss.txt on the CC where the core service won't start. Look for this string in the file: BusinessServiceServerConfiguration.exe /dir:"C:\Program Files\NetIQ Security Manager\NetIQ Security Manager Core" /onepointdb:SQL_server_name /commondb:SQL_server_name /host:Core_services_computer /id:{54172006-AFE5-4187-8120-0DDB002EE6D1} /name:"Config_group_name"
If there are double double quotes or double brackets around the last 2 entries (guid and config_group name), remove it and then run this string from a command line.
An example of an incorrect string would be: BusinessServiceServerConfiguration.exe /dir:"C:\Program Files\NetIQ Security Manager\NetIQ Security Manager Core" /onepointdb:SQL_server_name /commondb:SQL_server_name /host:Core_services_computer /id:{{54172006-AFE5-4187-8120-0DDB002EE6D1}} /name:""config_group_name""
The correct command to fix the issue would be: C:\program files\netiq security manager\netiq security manager core\BusinessServiceServerConfiguration.exe /dir:"C:\Program Files\NetIQ Security Manager\NetIQ Security Manager Core" /onepointdb:SQL_server_name /commondb:SQL_server_name /host:Core_services_computer /id:{54172006-AFE5-4187-8120-0DDB002EE6D1} /name:"config_group_name"